Direct access for end-users
Self Service allows end-users to track the progress of their requests online.
End-users can also use it to submit new requests.
And managers can use Self Service to approve changes.
Reduce the workload of your service desk
Self Service asks users a few easy questions so that new requests get assigned to the correct support team.
This frees up the service desk analysts. They will spend less time registering and more time resolving.