Direct access for end-users

Give your customers access

Self Service allows end-users to track the progress of their requests online.

End-users can also use it to submit new requests.

And managers can use Self Service to approve changes.

Reduce the workload of your service desk

Self Service asks users a few easy questions so that new requests get assigned to the correct support team.

Bypassing the service desk can be good

This frees up the service desk analysts. They will spend less time registering and more time resolving.