Problem management? No problem!
A lot of time can be saved by making sure incidents do not recur. ITRP automatically identifies requests that are most likely to require root cause analysis. Such requests are collected for the appropriate problem manager.
Known errors when you need them
There is no need for service desk analysts and specialist to look for known errors any more. Known errors are automatically suggested when they are working on requests that could have been caused by a problem for which a workaround has already been defined.