The integration capabilities that the ITRP service provides are endless. The ITRP Developer web site is maintained specifically to make it easy for developers to build integrations with other applications. Some of these integrations have been made available to all ITRP customers. Below is a list of these standard integrations.
The integration with Atlassian JIRA is available for development teams that use JIRA to work on the requests for bug fixes and enhancements that are assigned to them in ITRP. This integration is available, as part of the ITRP Integrations service, for customers with an on-premise JIRA environment, as well as for those that use JIRA in the cloud.
Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. ITRP is included in Bitium’s app catalog to give Bitium customers the ability to provide their employees single sign-on access to ITRP without any integration effort.
The integration with BMC Remedy is provided by the ITRP Integrations service. This managed integration makes it possible for ITRP customers to collaborate with external service providers that use Remedy. Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated. This integration also makes it easier for large enterprises to gradually migrate from Remedy to ITRP. Once all support groups have moved off of Remedy, the integration can be switched off.
A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the ITRP Integrations service. It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.
Deloitte Identity & Authentication Service (DIAS)
Microsoft Active Directory Federation Services
Microsoft has integrated Windows Azure Active Directory with ITRP to enable single sign-on for their ITRP users. The tutorial provides detailed configuration instructions.
The standard Lync computer telephony integration (CTI) gives service desk analysts the ability to launch the ITRP Service Desk console with the caller already selected when they accept incoming calls.
The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the ITRP service.
RightAnswers becomes an integral part of the ITRP service when the integration with this KCS-verified knowledge management solution is activated. This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.
SAP Business Intelligence
The ITRP Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI). These features make it easy to automate the daily import of their ITRP data into SAP BI.
techwork - automator
The automator from techwork makes it easy to create and automate advanced workflows in ITRP that involve other applications.
techwork - directory integrator
The scripts of techwork's directory integration have been refined several times. Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature.
techwork - Test 2 Production
techwork - ITRP Reporting
techwork - webshop
For more information about these standard integrations, please feel free to send your questions to firstname.lastname@example.org.