Know what’s most important
Whenever you open ITRP, you’ll be taken straight to your inbox. Your most urgent assignment is always listed on top. The widescreen, two column view displays the assignment that you are working on right next to your inbox.
Meet your targets
Your SLAs may stipulate response and/or resolution targets. That is why the urgency of a request may initially be dictated by a response target. As soon as a specialist has started to work on the request, its urgency is defined by the resolution target.