To give its employees the fastest and most user-friendly access to support for their IT services, answers to their HR questions, help with their lease cars, etc.
It was the elegance, the superior user experience, that made ITRP stand out. A lot of attention has been paid to the design of the application.
The team that developed it clearly understands the needs of the people who use their tool.
Existing ITSM solution took much time and tool-specific knowledge to maintain
Support for additional ITIL processes, like change management, needed
HR and Fleet Management departments in need of an online support portal