The production environment of the ITRP service was recently migrated to an entirely new infrastructure. The QA environment has already been running on an identical infrastructure for several months to proof the quality of its architecture.
The interface that change managers use to manage their changes has drastically improved. With this new interface, change managers can plan a change using a graphically representation (a Gantt chart) of the implementation plan.
A major new capability called 'Automation Rules' has been added to the ITRP service. It allows change and project managers to automatically cause records in ITRP to be updated when certain contains have been met as people are working on the tasks of their changes and project. Right now, this functionality is available in QA accounts and demo instances only to allow organizations to get comfortable with it before it becomes available in production.
The new Just-in-Time (JIT) End User Access Provisioning functionality offers support organizations another way to automate the registration and maintenance of the organization’s end users in ITRP. This functionality essentially allows organizations to offload this responsibility to their identity provider (IdP).
When a specialist is reviewing a Configuration Item (CI) record in ITRP, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar and selecting the ‘Relate to New Request’ option, a new request is opened.
An advanced search option has been added that makes it possible to sort the records in your search results by their creation date.
Support organizations are now able to extend the Person, Site and Contract forms in ITRP. A recent upgrade of the UI Extension functionality makes it possible to add fields to these forms. Using the Snippets feature makes it possible to add fields to a UI extension without having to write any code.
Yet another report has been added to the 'Reports' section of the Analytics console. This one is a bar chart called 'Registered Requests by Source'.