Sunday, December 17, 2017

Start Filtering Right Away

The view that opens on the left side of the screen when you access ITRP’s Inbox or Records console can now be filtered more quickly. That is because, by default, the cursor is already placed in the Search box as soon as the view has loaded.

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Thursday, December 14, 2017

SLA Response Target Reports

Another 3 reports have been added to the 'Reports' section of the Analytics console. The new reports are focused on SLA response targets.

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Tuesday, December 12, 2017

Introducing the Media Library

When you go to the Settings console, you will find a new section called ‘Media Library’. This is where specialists and administrators can upload files. By adding a file to the media library, it gets hosted on a web server that gives it a URL. This URL can then be used elsewhere in the ITRP service.

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Saturday, December 09, 2017

Health Indicator for Configuration Items

A useful new feature has been added to the Service Hierarchy Browser (SHB) that is available to the right of each request. This vertical bar already provided a lot of useful real-time information related to the request that the specialist is working on, such as the health and open incidents for the request's service instance.

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Thursday, December 07, 2017

3 More Quick Ranges

When a custom date range can be set for a report, the quick ranges make this very easy. Users have indicated, however, that a few more quick ranges would be useful.

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Tuesday, December 05, 2017

Invoices for Projects

Project managers are now able to register invoices from suppliers. They can only add these invoices to projects that they are the manager of. This will help them keep track of the actual cost of purchases for their projects. To add an invoice to a project, the project’s manager can press the Add Invoice button that is available in the header of the new ‘Invoices’ section.

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Sunday, December 03, 2017

More Problem Management Reports

This weekend, 9 more reports were added to give support organizations more insight in the problems that affect, or affected, their services.

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Thursday, November 30, 2017

Online Project Manager Training

The Project Manager training module has been added to the online learning center. This training makes it possible for project managers to get comfortable with ITRP's Project Management functionality, without having to leave their desk.

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Monday, November 27, 2017

Introducing the Search API

A new API has been added to the ITRP service. This new API makes it possible for the API's user to search through his/her most relevant ITRP records.

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Wednesday, November 22, 2017

Filter Reports by Team and Service Provider

More filters continue to be added to the reports. The latest are the ’Team’ filter for the request reports and the ’Support team’ filter for the configuration item reports.

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