Wednesday, August 16, 2017

Encrypted Data At Rest

The production environment of the ITRP service was recently migrated to an entirely new infrastructure. The QA environment has already been running on an identical infrastructure for several months to proof the quality of its architecture.

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Sunday, August 13, 2017

Improved Change Management Interface

The interface that change managers use to manage their changes has drastically improved. With this new interface, change managers can plan a change using a graphically representation (a Gantt chart) of the implementation plan.

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Tuesday, August 08, 2017

Introducing Automation Rules

A major new capability called 'Automation Rules' has been added to the ITRP service. It allows change and project managers to automatically cause records in ITRP to be updated when certain contains have been met as people are working on the tasks of their changes and project. Right now, this functionality is available in QA accounts and demo instances only to allow organizations to get comfortable with it before it becomes available in production.

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Thursday, August 03, 2017

Just-in-Time End User Access Provisioning

The new Just-in-Time (JIT) End User Access Provisioning functionality offers support organizations another way to automate the registration and maintenance of the organization’s end users in ITRP. This functionality essentially allows organizations to offload this responsibility to their identity provider (IdP).

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Tuesday, August 01, 2017

Open a New Request for an Asset

When a specialist is reviewing a Configuration Item (CI) record in ITRP, there is now a quick way to open a new request for this CI. By clicking on the Actions button in the toolbar and selecting the ‘Relate to New Request’ option, a new request is opened.

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Wednesday, July 26, 2017

Sort Search Result by Creation Date

An advanced search option has been added that makes it possible to sort the records in your search results by their creation date.

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Wednesday, July 19, 2017

Add Fields to Person, Site and Contract Forms

Support organizations are now able to extend the Person, Site and Contract forms in ITRP. A recent upgrade of the UI Extension functionality makes it possible to add fields to these forms. Using the Snippets feature makes it possible to add fields to a UI extension without having to write any code.

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Monday, July 17, 2017

Upload a Picture in Self Service

End users are now able to upload a picture of themselves in ITRP Self Service or ITRP Mobile.

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Wednesday, July 12, 2017

Registered Requests by Source

Yet another report has been added to the 'Reports' section of the Analytics console. This one is a bar chart called 'Registered Requests by Source'.

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Monday, July 10, 2017

Drag and Drop Resource Planning

The Resource Planning view for projects has been improved. This is the view project managers use to ensure that the project team members do not have too much work assigned to them.

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