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Why did APA-IT choose ITRP?

The extra features that ITRP offers out of the box help customers work together more effectively with their external service providers. This is now one of APA-IT’s competitive advantages.

Challenges

  • Customer support interface primarily dependent on email, despite well-defined and detailed support processes

  •  Unable to collect accurate support performance data for SLA reporting

  •  Obtaining formal approval from key customer contacts was time consuming

  •  Customer data may not be stored outside Austria

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