Service Management for Multinationals

ITRP is an enterprise-class IT service management application built specifically for multinational organizations. Apart from the obvious needs to operate across different time zones and in multiple languages, multinationals have several more sophisticated ITSM requirements.

These requirements are rarely considered at the start of a regional or global service management initiative. One by one they turn into major challenges as the rollout progresses geographically.

There are 5 such challenges. Toolbox ITSM solutions, whether on-premise or SaaS, are not able to help customers overcome them. They are the reason why most multi-country ITSM deployments are only partly successful.

Learn about the 5 challenges by requesting the white paper Service Management for Multinationals and ensure that your organization is prepared to face them head on.

SIAM Support without Customization

The use of multiple external providers has become the dominant operating model for large enterprise organizations. For them, multisourcing is a strategic choice that extends beyond the IT department to other domains that support the core business, such as human resources, finance and facility management.

Managing numerous outsourcing contracts presents its challenges, especially when the service management tool is not capable of real-time monitoring of all agreements along the service hierarchy. And when complex integrations are needed to provide a seamless collaboration environment for all internal and external service providers, the expected savings may never be realized.

Although most enterprise-class service management applications claim to be capable of supporting the Service Integration and Management (SIAM) function, ITRP is the only one that is capable of delivering this without the need for an extensive and costly customization effort.

Follow the online Service Level Management training module to discover how you can model your service hierarchy across organizational boundaries. Once you have registered the service hierarchy, the monitoring of the end-to-end SLAs and the agreements between all the involved providers starts automatically. It also allows all parties to work together without the need for costly integrations.