IT Resource Planning

ITRP offers the following premium benefits:

Automatic tracking of all agreements that exist between the business and IT, within IT, and between IT and its outsourcers.

Seamless and secure collaboration with other support teams (e.g. with the regional data center) and outsourcers based on these agreements.

An intuitive and fast user interface that minimizes the manual administrative effort required from service desk analysts and IT specialists.

Proactive contextual information about incidents, specifically:

Did another user or system management tool already report the same issue?
Which services are affected?
Which users are affected?
Are there any known errors that offer a workaround?
Was a change implemented recently that could have caused the incident?

In contrast to other IT Service Management applications, ITRP can be implemented in a matter of days, rather than weeks or even months. The main reasons for this are ITRP's unique Objective Oriented Configuration methodology and the business logic built into the application that helps specialists stay on track. The application configuration and user training may therefore be completed in just a few hours.